Frequently Asked Questions || Sona Shield

I need to place a large order on behalf of a hospital or government agency. How can I do this?

Complete the large order form and provide the quantities of the items needed and the shipping destination. Once the details are verified, your order you will receive a confirmation link that contains details to make payment by electronic funds transfer (EFT). Once payment is received, the order will be processed and fulfilled. You will be provided delivery and shipping tracking details.

What is the difference between SonaShield’s masks/respirators and others on the market?

SonaShield supplies FDA and CE approved certified N95 and KN95 masks. Most of the masks on the market are not FDA and CE approved, do not protect you from respiratory viruses and/or meet the high heath care and quality standards required for N95 NIOSH KN95 masks that include metal nose clip and an approximate 95% filter rate that serve as an effective barrier from airborne illnesses.

How do I properly put on and take off a disposable respirator and mask?

The Center for Disease Control (CDC) and NIOSH has provided the following guidelines:

Click Here open pdf and pdf view.

What type of customer support options does SonaShield provide?

SonaShield is committed to providing the highest level of support to our customers. Customers can use live chat support on the website [Put link] during regular business hours or fill out the Contact Us form. We will respond within 24 hours.

How can I track my order?

You can track your package on the website by logging into your account and clicking on Order Tracking.

Can I return items I order?

Due to possible contamination once handled and received, personal protective equipment cannot be returned. Medical equipment like ventilators can only be returned if they are defective pursuant to the terms of the manufacturer’s warranty

Can I place an order I am located outside the United States?

Yes, SonaShield will ship to you anywhere in the world. Shipping costs are added to your order.

Do you supply supplies on a monthly or regular periodic basis to hospitals and government agencies?

Yes, representatives need to specify these details in the large order form. SonaShield can supply the quantities you need

Why is SonaShield able to fulfill large PPE and equipment orders when there are massive short supply throughout the world?

SonaShield works directly with the manufacturers of its supplies that have the capacity to fulfill very large quantity orders. SonaShield has developed an efficient supply chain so that large orders can be processed expeditiously. Approved large orders get sent directly to the manufacturers for processing so that all orders are fulfilled upon receipt of payment for the orders. SonaShield is also able to regularly replentish its inventory as needed.

How does SonaShield handle media inquiries or requests?

All media inquiries or requests should be sent to media@sonashield.com